Delays in Back to School Support Payments in the UK
In 2024, concerns were raised about delays in the payment of Back to School grants and support schemes designed to help families with the costs of uniforms, books, and supplies. In England, the School Uniform Grant, administered by local councils, faced criticism after many parents reported waiting months for their payments. Similar issues were noted in Scotland with the School Clothing Grant, where some councils struggled to process applications on time.
The problems were largely linked to high demand, outdated IT systems, and limited staffing at local authority offices. For many families, especially those on low incomes, the support is crucial in September when children return to school and expenses rise sharply.
Government representatives have pledged to improve the efficiency of processing and to ensure that families receive the help they are entitled to. Nevertheless, the delays have shaken public confidence, with many parents saying that such disruptions left them financially vulnerable during a critical time of the year.